FAQ

Profile questions

What is memmo?

Memmo is a platform where you can offer personalized experiences to your followers and fans, tailored to your preferences. At memmo you choose what types of experiences you want to send to your fans, which are communicated via personal videos. Everything is created smoothly with our tool and delivered directly via sms and e-mail.

Do you want to offer your best training tips or give a personal one-minute stand-up? Maybe your followers often ask you for styling tips or other personal advice in your particular area of ​​expertise? Courses, congratulations, roasting a friend or presenting a surprise - with memmo it is up to you. The platform is designed to bring you closer to those who engage themselves in you, and to offer them something that has not previously been possible. With memmo, you go from communicating to everyone, to talking directly to the ones who actually listen.

A place where you can do what you do best, to those who care the most.

Why should you join memmo?

With memmo, we wanted to take the next step in communication and the relationship between you and your fans. In the smoothest and safest way, let yourself get close to those who care most about you. memmo is a platform where you can take what you do best and offer it personally to your biggest fans. A tool for developing your personal brand, the relationship with your followers and what you can offer them.

Do you often get the same questions on Instagram? Do you know someone who has followed you longer than anyone else? Or do you simply think that it would be magical to be part of people's most memmorable moments? With memmo you can use these insights and easily create a personalized offer, created and sent with a few clicks.

How does the platform work?

As a profile, you send memmos through your memmo app on your mobile and as a customer you book your memmos at www.memmo.me.

As a profile, you have your own page at www.memmo.me where you communicate what types of videos you can send. In the app, you first create a short introductory video, and write a short text (bio) about yourself and what you offer on memmo. Here you also handle all bookings and record your memmos! Each booking is active for 7 days and if you do not do the memmo message within those 7 days, it expires. If you get a booking you do not want to do, you simply decline it. It is always up to you which bookings you want to approve.

As a customer, you go to the website and choose the profile you want to book a memmo from. Click on the booking button to send a request for a memmo and fill in the information needed for the profile to be able to make your video. If your booking is approved you will receive it within 7 days (but usually faster than that!) and it will be delivered via sms and email! If your booking is denied or the profile would not reach within the time frame, you will, of course, receive your money back.

What can you send via memmo?

All kinds of greetings, messages and experiences that can be communicated via video! Only your creativity sets the boundaries here. Do you want your followers to decide word for word, or guide them towards your particular specialty? memmo sends everything from happy birthday greetings, special invitations and loving marriage to personal tips and advice. What you do best is you can now communicate in person, directly to your biggest fans.

How do I become a profile?

We make individual assessments for anyone who wants to be a part of memmo. To become a profile on the platform you can apply through this link.

Why should I charge and how does pricing work?

The price fills several functions but is mainly used as a tool to monitor how many memmos you want to make per week. In some periods, there is more space, and in others, less. This can easily be reflected on memmo with a variable pricing on your videos. The price per memmo is up to you, and you can change your price whenever you want.

If you want to make money go to a charitable cause, it is absolutely possible. Contact us at [email protected] and tell us where you want the compensation to go, and we will help you with that.

Who orders memmos?

Over 80% of memmos are ordered by relatives of your fans - so it is rarely your fans who book and pay for them themselves. A completely new and unique type of gift, which you will be completely unique to receive! But everyone who engages in you and what you do - or know someone who does - are people who appreciate a memmo. It can be a hit-and-run shoutout to the follower who has been up to date, or someone who is looking for the best tips from you and your expertise. Most often it is your own followers who are interested in your particular memmos, so the one who knows the target group the best - is you!

Depending on what you offer on memmo, your customers will also adapt to it, so be sure to customize the theme of your videos to exactly the way you want them. Do you want to be the one to deliver the courtship, training tip or a roast? It's up to you!

What are the guidelines on the platform?

All material that is created, delivered and ordered via memmo should relate to our values, which can be read here. This applies to all profiles on memmo, as well as to all clients on the website. The material on memmo is owned by the profiles on the platform and is creatively free to create, with the proviso that it is done in accordance with the values.

Who owns the rights to the video material?

As a profile and creator of the video material, you retain ownership of all videos you upload on the platform. The client who booked a memmo is then granted a personal license to use it for non-commercial use, and that the memmo as a platform has the right to use it in its own channels. You and memmo always have the right to download a video from the platform.

Customer Questions

How do I buy a memmo?

Booking a memmo is easy! You go to the website www.memmo.me and find the profile you want to create a memmo with and press “book”. After you fill in what the person is going to convey to your memmo, who the greetings are to and if you have any more details that are important to include in the video, you proceed to the payment. You pay easily with your bank card and after that the booking is sent to the profile.

Once the booking has landed at the profile, it stays active for 7 days, but many profiles respond much faster than that. As soon as it is created it is sent to you via sms and mail, easy to send as a link or download memmo as a video clip.

If, for any reason, the profile would not want to do your memmo within these 7 days, it will expire. You will then of course be refunded for the booking with the same payment method that you used when booking it. If you still want your memmo, just place a new booking on the platform!

How much does a memmo cost?

All profiles set their own prices, according to their time and availability to create memmos. The price is mainly a tool for determining the number of memmos that you as a profile want to do in a week. Therefore, the prices range very broadly on motherhood and are constantly changing.

How long does it take for me to have my memmo?

The profile has 7 days after the booking is completed to return with your memmo, but usually it goes much faster than that. If this time expires, the amount reserved or deducted in your account will be refunded and the booking canceled.

Is it guaranteed that the profile will fulfill my order?

It is the profile that decides for itself what videos it wants and can do, and in most cases, all memmos are created and sent within the 7 days that the booking is valid. In exceptional cases, the booking is not carried out, which is usually due to lack of time or the profile in question does not want to do what is requested.

How is my memmo delivered to me when it's done?

When your order for a memmo is completed, it will be sent by SMS and mail to the number and email address you provided when you booked your memmo. You cannot change the recipient (phone number or email address) after a greeting is delivered, so keep that in mind when you make the booking! On the other hand, it is very easy to forward your memmo from both sms and mail, so tips are to let them go to your own contact information - and then forward it to the person or people you want to see it.

When will I be charged for my memmo?

When your booking is completed, the money will be deposited into your account. If you do not receive your memmo within the 7 days of the booking being active, you will be refunded in the same way you paid. That is, the reservation will be removed or your money will be refunded.

What if I'm not happy with my memmo?

If your video does not live up to your expectations: for example bad sound or that something has been misunderstood in the directives - contact us at [email protected] for help.

Can I cancel an order?

As long as the profile has not been able to record the requested video, you can cancel your booking. However, if he or she has already recorded his or her video, you cannot cancel the booking and you will not be able to cancel or be refunded for it.

How long is my memmo available?

Once you have purchased a memmo, it will be sent to the mobile number and to the email address you provided when ordering. There it will be available to you forever!

Can I buy a memmo on behalf of my company?

Yes! To get more information on how to proceed and the terms and conditions that apply to the purchase of memmo to companies, please email us at support[email protected]

How do I proceed if I want to work on memmo?

We are always looking for new stars! You can find all vacancies on our website under Work with us.

Press

Many celebrities donate their proceeds to charity.

Forbes

Memmo Starts Conquering Europe With Personalized Celebrity Videos

Celebrities raise money  to fight the corona crisis

Aftonbladet

Celebrities raise money to fight the corona crisis

Celebrity greeting site Memmo sees increased traffic when fans are unable to physically meet their idols due to the corona crisis

DiDigital

Memmo's successful start: This is why more people want videos from their favorite celebrities during the corona crisis

Raise capital, recruit a team, build an app and launch it with great impact - in just three months. How is that possible?

Breakit

How Memmo went from zero to hype throughout Sweden - in 90 days

Memmo is a new platform for celebrity video messages, which will create closer links between them and their fans.

Resume

New platform will create closer ties between celebrities and fans